Files FAQ

FTP'ing  by sending a file within a Browser  and using the link below requires Microsoft's Internet Explorer 6.  For instructions for  ftp'ing with IE7, see answer to Question 2.

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Digital Print Order Form

(Q1.) How can we send image files to ICL?
(A.) We accept attached files via E-mail  However, this isn't practical for a large number of files as mail servers limit the size of E-mail messages. When sending a large number of files and for increased speed and reliability, we recommend that you FTP your files to our anonymous FTP site. (FTP is an acronym for File Transfer Protocol, an efficient method of sending files over the Internet.) Of course, you can always send them by mail, UPS, FedEx, or courier on appropriate media.

(Q2.) Can I FTP files directly with my browser?
(A.) Yes, but this method is currently only supported by Microsoft's Internet Explorer.  Simply click here and then drag a folder of your files into the FTP window on that page (IE6 Only). In IE7 view this FTP site in Windows Explorer by clicking Page in the Toolbar and then clicking Open FTP Site in Windows Explorer. You will now be able to drag and drop your folder into the Windows Explorer window.  Make sure that the folder is named in a way that identifies you. Then (and this is important), fill out the Digital Print Order Form or E-mail appropriate instructions.. Do not resend files as an attachment.

(Q3.) What if I am using a browser that does not support uploading by anonymous FTP?
(A.) E-mail them as attachments a small number of pictures at a time. A safe amount will vary with your e-mail provider. Please include appropriate instructions. For another option, see Stand Alone FTP below.

(Q4.) How large can my files be?
(A.) Generally, we accept file uploads no larger than five megabytes per image. If possible, they should be JPEG images saved at a high quality setting  The resolution of these files must be high enough to produce acceptably sharp prints. This is especially important for sizes above 4x6".

(Q5.) What formats are supported by ICL?
(A.) Our equipment requires industry standard JPEG or TIFF files. Inquire about other formats.

(Q6.) I am comfortable using stand-alone FTP software. How do I configure it for ICL's FTP site?
(A.) Configure according to the following:

site label: Industrial Color Labs
host address: ftp://ftp.mrphoto.com
username: anonymous
password: Use your e-mail address
initial remote directory: incoming
initial local directory: the directory or file folder where the file you want to send resides.
type of transfer: binary

(Q7.) Is there anything else that I need to do?
(A.) Yes. You must notify us by phone at (315)449-1155 when you send us files.

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